| Our Service We are an independent insurance intermediary and we will act on your behalf in arranging your insurances. Our services include (i) advising and making recommendations on your insurance needs (ii) arranging your insurance cover with Insurance Companies to meet with your requirements or where your requirements cannot be fully met, providing you with enough information to enable you to make an informed decision (iii) helping you with any changes that you need to make to your insurance during the Policy period (iv) telling you when you need to renew your Policy in time to allow you to consider and arrange any continuing cover. Who regulates us? The FCA is the independent watchdog that regulates financial services. It requires us to give you this information to decide if our services are right for you. Insurers we use are authorised and regulated by the Financial Conduct Authority. Our FCA Register number is 305442. Our permitted business is arranging general insurance contracts. You can check this on the FCA’s Register by visiting the FCA’s website www.fca.gov.uk/register or by contacting the FCA on 0845 606 1234. Information on Costs All new policies will be subject to a minimum administration charge of £20.00 and Renewal of policies a minimum of £27.00, all Mid Term Adjustments are subject to a minimum administration charge of £20.00 this is in addition to any charges made by the Insurer. If you require any duplicate documents, or documents not produced as part of a standard document pack, this will incur a minimum charge of £5.00. All cancelled policy premium refunds will have an administration charge of 5%, with a minimum of £20 deducted. If we cancel a policy due to non-payment all premiums paid up until cancellation will be forfeited. We may give you the option to spread your payment over 30 days. There will be no charge for this. Should the balance not be settled within the 30 day term from inception a £10.00 charge per week will apply until balance settled in full. Insurance Premium Tax (IPT) Please be aware that Insurance Premium Tax is chargeable within all insurance policies, and is a rate set by the government. The current rate of IPT is set at 12% and any quotes provided by us will Include this cost. Payment Terms You may be able to spread your payments through Insurers Instalment Schemes or one of the credit schemes, which we have arranged with Premium Credit and Close Finance. We will give you full information about your payment options when we discuss your insurance detail. How we will handle your money All premiums held on your behalf are kept in a designated bank account in the form of a statutory bank account. No interest is payable to you from this bank account. Your Duty of Disclosure It is your responsibility to provide complete and accurate information to Insurers when you take out your insurance policy, throughout the life of the policy and when you renew your insurance. It is important that you ensure that all Statements you make on Proposal Forms, Claim Forms and other documents are full and accurate. Please note that if you fail to disclose any material information to your Insurers this could invalidate your insurance cover and could mean that part or all of the claim may not be paid. If you are in any doubt as to whether information is material, you should disclose it. |
| Claims As part of our service we can assist you with any claim you need to make. When you first become a customer we will give you details of how to make a claim and tell you what your responsibilities are in relation to making claims. If you are ever in any doubt as to what action to take in the event of a claim, please contact us at the address given below. Complaints It is our intention to provide you with a high level of customer service at all times. If you wish to make a complaint about our service we have a formal complaints procedure. Please contact us using any of the contact methods set out at the end of this document. We will supply you with a copy of our complaints procedure upon receipt of a complaint or at any time upon request. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. We will advise you if you are able to refer your complaint to the Financial Ombudsman Service. Financial Services Compensation Scheme (FSCS) We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS. Confidentiality All personal information about you will be treated as private and confidential. We will only use and disclose the information we have about you in the normal course of arranging and administering your insurance. We may pass information about you to credit reference agencies for the purposes of arranging payments by instalments and may also pass to them details of your payment record with us. We will not disclose any information to any other parties without consent, unless required to do so because we are a member of the FCA or if we have to by law. We may, however, use the information we hold about you to provide information to you about other products and services which we feel may be appropriate to you. Under the Data Protection Act 1998 you have the right to see personal information about you that we hold in our records. If you have any queries in this regard please write to us. If you do not wish to receive marketing information from us please let us know by contacting us at the address below. Please do not hesitate to contact us if you have any queries with regards to any points mentioned in our Terms of Business. |
Pennant Insurance Services
70 Queen Street
Ramsgate
Kent
CT11 9ER
Telephone No: 01843-593730 / 586239
Email : [email protected]
